PRIVACY POLICY
WHO WE ARE
Truffle Valley (“we”, “our”, or “us”) is responsible for the collection, use, storage, and disclosure of personal information collected through our business activities, website, bookings, events, and customer interactions.
· SCOPE OF THIS POLICY
This policy applies to all personal information collected via:– our website– online bookings and enquiries– truffle hunt experiences and events– farm gate sales and customer interactions– email and social media interactions.This policy applies to personal information collected directly by Truffle Valley in connection with our products, services, and experiences.
· WHAT PERSONAL INFORMATION WE COLLECT
We only collect personal information that is reasonably necessary to carry out our activities and provide our services.We may collect the following personal information:– name– email address– phone number– postal address– booking and attendance information– communications and enquiry details– IP address and device information.Payment details are processed by secure third-party payment providers and are not stored by us.We do not collect sensitive information unless required and with your consent.
· HOW WE COLLECT PERSONAL INFORMATION
We collect personal information when you:– make a booking or enquiry– purchase products from us– subscribe to communications– interact with our website or social media– attend experiences or events– provide information directly to us.Where reasonable and practicable, we collect personal information directly from you. In limited circumstances, we may receive information from third parties and will take reasonable steps to notify you where appropriate.
· PURPOSE OF COLLECTION
We collect and use personal information to:– manage bookings and customer enquiries– process orders and payments– communicate with you– provide customer service– deliver truffle hunt experiences and related services– improve our services and website– send marketing communications where permitted by law.You may opt out of marketing communications at any time.
· DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information to:– service providers (including IT, booking, payment, and marketing platforms)– contractors and staff performing operational functions– professional advisers where required.We do not sell personal information.Where personal information is shared with third parties, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles.
· OVERSEAS DISCLOSURE
Some service providers may store or process data overseas.Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.
· DATA SECURITY AND RETENTION
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations.Where personal information is no longer required, we will take reasonable steps to destroy or de-identify it.In the event of a data breach, we will comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
· ACCESS AND CORRECTION
You may request access to or correction of your personal information by contacting us.We will respond to such requests in accordance with the Australian Privacy Principles.
· COMPLAINTS
If you have a complaint about how personal information is handled, please contact us using the details below.We will investigate and respond to your complaint within a reasonable timeframe.If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
· CONTACT DETAILS
Truffle Valley Email: info@trufflevalley.com.au Website: https://trufflevalley.com.au Address: 9 Carters Lane Seville, Vic.3139
· CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The latest version will be published on our website.
TRUFFLE HUNTING AGE LIMIT POLICY
To preserve the delicate environment of our truffle orchard and ensure the safety and success of each hunt, our experience is tailored for adults and older children.
Truffles grow very close to the surface and can be easily damaged. We’ve found that even with the best intentions, unsupervised play can lead to unintended harm to our trees and soil. Additionally, our highly trained truffle dogs need complete focus to work effectively, and distractions can impact their performance.
We appreciate your understanding and support in protecting the integrity of our orchard and the quality of our hunts.
CANCELLATION POLICY
Customer cancellations 2 weeks or more before a booking, will be provided with a rescheduled truffle hunt without additional charge. In the event of a truffle hunt being cancelled due to severe inclement weather or other extenuating circumstances, customers will be contacted and their truffle hunt rescheduled.
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